Customer Care


Johnstone's is committed to providing quality after sales service. Special order replacement parts will have to be ordered through the manufacturer. We are unable to offer in home service at this time. If you live on the North side of vancouver, We recommend Pro Gas Ltd. Heating, air conditioning, fireplace and gas fitting services

For parts pricing or warranty information please contact Customer Care 1-800-663-0472

Follow us on follow johnstonesbbq on twitter for specials and great barbecue tips

Note: Non-stocking replacement parts may take upto one month to arrive at our store (if sooner we will let you know)
Please be aware that we cannot guarantee the arrival of parts and repair time of barbecue repair service.

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