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Johnstone's Barbecue Parts and Accessories - Vancouver's Original Barbecue Store

Contact Us:

North Vancouver: (604) 985-0234
Surrey: (604) 372-4055

Canada Wide Shipping
  • Barbecues
    • Weber
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      • Spirit®
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      • Napoleon TravelQ™ Grills
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      • Napoleon Built-in 700 Series
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    • Broil King
      • Keg®
      • Smoke™
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      • Built-in
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          • Legacy Doors and Drawers
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  • Hours
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Categories
  • Barbecues
    • Weber
      • Traveler
      • Weber® Q®
      • Spirit®
      • 2022 Genesis
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      • Lumin
    • Napoleon
      • Napoleon PHANTOM Series
      • Napoleon TravelQ™ Grills
      • Napoleon Rogue® Grills
      • Napoleon Prestige® Series
      • Napoleon Prestige® PRO Series
      • Napoleon Built-in Prestige
      • Napoleon Built-in 500 Series
      • Napoleon Built-in 700 Series
      • Napoleon Side Burners
      • Napoleon Built-in Doors and Drawers
      • Napoleon Oasis™ Island
      • Napoleon Charcoal Grills
    • Broil King
      • Keg®
      • Smoke™
      • Porta-chef™
      • Monarch™
      • Baron™
      • Crown™
      • Signet™
      • Regal™
      • Imperial™
      • Built-in
      • Broil King Promotions
    • DCS
      • DCS Built-in Series 7 Grills
      • DCS Built-in Series 9 Grills
      • DCS Grills on Cart
      • DCS Liberty Collection
      • DCS Outdoor Kitchen
      • DCS Side Burners
    • Delta Heat
      • Delta Heat Built-in Grills
      • Delta Heat Grills on Cart
      • Delta Heat Outdoor Kitchen
        • Delta Heat Doors and Drawers
        • Delta Heat Side Burners
    • Crown Verity
    • Fire Magic
      • Firemagic Aurora Built-in Grills
      • Firemagic Echelon Built-in Grills
      • Firemagic Aurora Grills on Cart
      • Firemagic Echelon Grills on Cart
      • Firemagic Outdoor Kitchen
        • Firemagic Doors and Drawers
          • Flush Mounted Door and Drawers
          • Select Doors and Drawers
          • Legacy Doors and Drawers
        • Firemagic Side Burners
      • Firemagic Charcoal Grills
    • Jackson Grills
      • Jackson Grills Supreme Series
      • Jackson Grills Lux Series
      • Jackson Grills Keystone Series
      • Jackson Grills Versa Series
      • Jackson Grills Outdoor Kitchen
        • Jackson Grills Doors and Drawers
        • Jackson Grills Side Burners
    • Kamado Joe
    • Pacific Cooker Grill
    • American Outdoor Grill
    • Plancha-eno
    • Primo Kamado
    • Twin Eagles
      • Twin Eagles Built-in Grills
      • Twin Eagles Grills on Cart
      • Twin Eagles Outdoor Kitchen
        • Twin Eagles Doors and Drawers
        • Twin Eagles Side Burners
        • Twin Eagles Vent Hoods
    • OONI Wood and gas fired Pizza Ovens
    • Outdoor Kitchens
      • Built-in Barbecues
      • Doors and Drawers
      • Outdoor Fridges
      • Vent Hoods
      • Side Burners
      • Outdoor Kitchen Cabinets
    • Electric Barbecues
    • Charcoal Barbecues
    • Portable Barbecues
    • Patio, Deck and Balcony Barbecues
  • BBQ Parts
    • Burners
    • Cooking Grills
    • Fittings / Hoses / Regs
    • Grease Trays and Drip Trays
    • Heat Indicators
    • Heat Plates / Heat Tents
    • Igniters and Electrodes
    • Knobs / Handles / Doors / Wheels
    • Universal Parts
    • Warming Racks
    • Weber BBQ Parts
      • WeberQ
        • Weber Q100/1000
        • Weber Q 200/2000
        • Weber Q300/3000
      • Spirit
      • Genesis
        • Genesis 1985-2007
        • Genesis 2007 to 2017
        • Genesis II 2017-2021
      • Summit
      • Kettle
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    • Napoleon BBQ Parts
    • Jackson Grills BBQ Parts
    • DCS BBQ Parts
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        • Weber Crafted
      • Weber Q
      • Bradley Smoker Accessories
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      • Everdure Accessories
    • BBQ Covers
      • Broil King Covers
      • Weber Covers
      • Twin Eagles Covers
      • Vermont Castings Covers
      • Montana Grill Covers
      • Napoleon Covers
      • Grillpro Covers
      • DCS Covers
    • BBQ Sauces Marinades and Rubs
      • Sauces
      • Rubs and Spices
    • Cookina Reusable Grilling Sheets
    • Cooking Accessories
      • Cooking Tools and Sets
        • Tool Sets
        • Cutting Boards
        • Forks Tongs and Flippers
        • Gloves and Aprons
        • Skewers and Kabob Sets
      • Barbecue Lighters
      • Racks and Toppers
        • Baskets, Racks and Roasters
        • Fish Racks
        • Woks
      • Barbecue Grill Lights
      • Griddles
      • Pizza Stones and Grill Stones
    • Cleaning / Brushes / Polishing
      • Brushes
        • Basting Brush
        • Grill Brush
      • Drip Pans
      • Oil Lift Cleaner and Degreaser
    • Charcoal Accessories
    • Cook Books
    • Grill Grates
    • Rotisseries
    • Thermacell Mosquito Repellers
    • Thermometers
      • Maverick Remote Accessories
    • Wood Chips, Planks and Smoker Boxes
  • Pellet Grills & Smokers
    • Charcoal Smokers
    • Pellet Grills and Pellets
    • Bradley Smoker
      • Bradley Smoker Units
      • Bisquette Pucks
      • Cures and Syrups
      • Bradley Smoker Accessories
    • Broil King
    • Hamrforge Smokers
    • Kamado Joe
    • MasterBuilt
    • Primo Kamado
    • UNA Grill
    • Weber
  • Pizza Ovens
  • Fire Pits & Tables
    • Elementi Fire Tables
    • Paramount Fire Pit Tables
    • Kingsman Firepits
    • Napoleon Fire Pits
    • Jackson Grills Fire Table
    • Wood Fire Pits
    • DIY Burners by Napoleon
    • Logs and Glass
  • Patio Heaters
    • Electric Heaters
      • Infratech Electric Heaters
        • Electric Heaters
        • Infratech Controls and Elements
          • 240v Infratech Controls
      • Solaira Heaters
      • Aura Heaters
    • Gas Patio Heaters
    • Falks Indoor Gas Lights
  • Hours
  • FAQ
My Cart |
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  • Jackson Grill Warranty

Jackson Grills Warranty


 

Portable Warranty | Built-in/Cart Barbecues

JACKSON GRILLS LIMITED LIFETIME WARRANTY

 

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as you own the grill. This covers the following components: main stainless steel outer hood, stainless steel cooking grills, stainless steel outer pedestal system, stainless steel hood handle and Stainless Steel Burners. Subject to the following conditions: During the first 10 years Jackson Grills will replace or repair at our option the defective parts free of charge. From 11 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.

Inner stainless hood, firebox, flame diffusers and warming shelf come with a 5-year warranty. During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge. From 6 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.

Other components: hose and regulator, cross lighters, thermometer, gas valves, knobs, fasteners, igniter and electrode, and all accessories will be provided free of charge during the first two years of the limited warranty.

 

Limited Warranty subject to the following conditions and limitations:

  • This factory warranty is non transferable and may not be extended whatsoever by any of our representatives.
  • Jackson Grills Inc. warrants its products to the original purchaser only (NO EXCEPTIONS)
  • This Limited Warranty does not cover any damage caused by misuse, lack of maintenance, hostile environments, accident, alterations, abuse or neglect, and parts installed by other manufacturers will nullify the warranty.
  • This Limited Warranty does not cover and scratches, dents, corrosion, or discoloring by heat (all stainless steel will discolor), abrasive and chemical cleaners will also damage grill and grill surface.
  • Should deterioration occur to the point of non-performance within the duration of the warranted coverage, a replacement will be provided in the first year only. This warranty extends to the repair or replacement of warranted parts that are defective in materials or workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
  • After the first year Jackson Grills Inc. reserves the right to fully disengage all obligations with respect to this Limited Warranty by refunding the original warranted purchaser the original wholesale purchase price of the warranted parts.
  • A licensed, authorized, service technician or contractor must install the gas grill. Installation must be done in accordance with the installation instructions included with the product.
  • Jackson Grills Inc. or its parties will not be responsible for the installation, labor or any other costs or expenses related to the re installation of the warranted part, and such expenses are not covered by this warranty.
  • Notwithstanding any provision contained in this Limited Warranty, Jackson Grills Inc. responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
  • Jackson Grills Inc. neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
  • The bill of sale and proof of original ownership and serial number will be required when making any warranty claims from your authorized dealer. The warranty registration card must be returned within 30 days to register your warranty.
  • Jackson Grills Inc. reserves the right to inspect any parts prior to approving warranty claim.
  • Jackson Grills or its representatives shall not be liable for ANY transportation charges, labor charges or duties.

 


MODEL JPG-75/100 PORTABLE GRILL

 

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as you own the grill. This covers the following components: main stainless steel outer hood and base, stainless steel cooking grills, stainless steel outer pedestal system (if equipped), stainless steel handle and Stainless Steel Burner. Subject to the following conditions: During the first 10 years Jackson Grills will replace or repair at our option the defective parts free of charge. From 11 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.

Inner stainless steel burner cover (vaporizer) comes with a 5-year warranty. During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge. From 5 to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.

Other components: The regulator and any component of the Ignition system will be provided free of charge during the first year of the limited warranty.

 

Limited Warranty subject to the following conditions and limitations:

  • This factory warranty is non transferable and may not be extended whatsoever by any of our representatives.
  • Jackson Grills Inc. warrants its products to the original purchaser only (NO EXCEPTIONS)
  • This Limited Warranty does not cover any damage caused by misuse, lack of maintenance, hostile environments, accident, alterations, abuse or neglect, and parts installed by other manufacturers will nullify the warranty.
  • This Limited Warranty does not cover and scratches, dents, corrosion, or discoloring by heat (all stainless steel will discolor), abrasive and chemical cleaners will also damage grill and grill surface.
  • Should deterioration occur to the point of non-performance within the duration of the warranted coverage, a replacement will be provided in the first year only. This warranty extends to the repair or replacement of warranted parts that are defective in materials or workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
  • After the first year Jackson Grills Inc. reserves the right to fully disengage all obligations with respect to this Limited Warranty by refunding the original warranted purchaser the original wholesale purchase price of the warranted parts.
  • A licensed, authorized, service technician or contractor must install the gas grill. Installation must be done in accordance with the installation instructions included with the product.
  • Jackson Grills Inc. or its parties will not be responsible for the installation, labor or any other costs or expenses related to the re installation of the warranted part, and such expenses are not covered by this warranty.
  • Notwithstanding any provision contained in this Limited Warranty, Jackson Grills Inc. responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
  • Jackson Grills Inc. neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
  • The bill of sale and proof of original ownership and serial number will be required when making any warranty claims from your authorized dealer. The warranty registration card must be returned within 30 days to register your warranty.
  • Jackson Grills Inc. reserves the right to inspect any parts prior to approving warranty claim.
  • Jackson Grills or its representatives shall not be liable for ANY transportation charges, labor charges or duties.

 

JACKSON GRILLS LIMITED LIFETIME WARRANTY - ELITE SERIES

 

 

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as y ou own the grill. This covers the following components: stainless steel cooking grills, stainless steel outer pedestal system, stainless steel handle, and stainless steel burners, subject to the following conditions: During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge. From 6 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price. Porcelain outer hood comes with a 10-year warranty, subject to the following conditions: This limited lifetime warranty does not cover damage due to chipping and scratching of porcelain nor does it cover corrosion or discoloring due to misuse, lack of maintenance, accident, abuse or neglect. Inner stainless hood, firebox, flame diffusers and warming shelf come with a 10-year warranty. During the first 5 years Jackson Grills will replace or repair at our o ption the defective parts free of charge. From 6 to 10 years Jackson Grills will provide replacement parts at 50% of the current retail price. Other components: hose and regulator, thermometer, gas valves, knobs, fasteners, electrodes and wires, and all accessories will be provided free of charge during the two years of the limited warranty.

 

 

 

JACKSON GRILLS LIMITED LIFETIME WARRANTY - LUX SERIES

 

 

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as you own the grill.  This covers the following components: main stainless steel outer hood, outer pedestal system, stainless steel handle, stainless steel burners, inner hood, firebox, flame diffusers, stainless steel cooking grills, and warming shelf, subject to the following conditions: During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge.  From 6 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.
Other components: hose and regulator, thermometer, gas valves, knobs, fasteners, igniter and electrode, and all accessories will be provided free of charge during the two years of the limited warranty.

 

 

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Johnstones Barbecues and Parts

Johnstone's Products Ltd. is family run business located in North Vancouver and Surrey. Originally started 48 years ago (1975) as an appliance parts and service company. Today, Johnstone's Products Ltd has grown to serve a network of Customers across Western Canada supplying everything from parts and accessories to barbecues, barbecue islands and outdoor fire pits and tables.

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Contact Information

165 Pemberton Ave, North Vancouver BC V7P 2R4

Telephone: (604) 985 - 0234

E-mail: parts@johnstones.com

5433 152nd St. Surrey BC V3S 5A5

Telephone: (604) 372 - 4055

E-mail: surreyparts@johnstones.com

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© Copyright 2002-2023 - Johnstone's Barbecues and BBQ Parts. - Surrey, Canada - North Vancouver, Canada. All products, company names and images are Trademarks or Registered Trademarks of their Respective Holders. Prices subject to change without notice. Some product images may vary through design changes mid year.
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