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Johnstone's Barbecue Parts and Accessories - Vancouver's Original Barbecue Store

Contact Us:

North Vancouver: (604) 985-0234
Surrey: (604) 372-4055

Canada Wide Shipping
  • Barbecues
    • Weber
      • Traveler
      • Weber® Q®
      • Spirit®
      • 2022 Genesis
      • SmokeFire
      • Summit®
      • Weber® Charcoal
      • Lumin
    • Napoleon
      • Napoleon PHANTOM Series
      • Napoleon TravelQ™ Grills
      • Napoleon Rogue® Grills
      • Napoleon Prestige® Series
      • Napoleon Prestige® PRO Series
      • Napoleon Built-in Prestige
      • Napoleon Built-in 500 Series
      • Napoleon Built-in 700 Series
      • Napoleon Side Burners
      • Napoleon Built-in Doors and Drawers
      • Napoleon Oasis™ Island
      • Napoleon Charcoal Grills
    • Broil King
      • Keg®
      • Smoke™
      • Porta-chef™
      • Monarch™
      • Baron™
      • Crown™
      • Signet™
      • Regal™
      • Imperial™
      • Built-in
      • Broil King Promotions
    • DCS
      • DCS Built-in Series 7 Grills
      • DCS Built-in Series 9 Grills
      • DCS Grills on Cart
      • DCS Liberty Collection
      • DCS Outdoor Kitchen
      • DCS Side Burners
    • Delta Heat
      • Delta Heat Built-in Grills
      • Delta Heat Grills on Cart
      • Delta Heat Outdoor Kitchen
        • Delta Heat Doors and Drawers
        • Delta Heat Side Burners
    • Crown Verity
    • Fire Magic
      • Firemagic Aurora Built-in Grills
      • Firemagic Echelon Built-in Grills
      • Firemagic Aurora Grills on Cart
      • Firemagic Echelon Grills on Cart
      • Firemagic Outdoor Kitchen
        • Firemagic Doors and Drawers
          • Flush Mounted Door and Drawers
          • Select Doors and Drawers
          • Legacy Doors and Drawers
        • Firemagic Side Burners
      • Firemagic Charcoal Grills
    • Jackson Grills
      • Jackson Grills Supreme Series
      • Jackson Grills Lux Series
      • Jackson Grills Keystone Series
      • Jackson Grills Versa Series
      • Jackson Grills Outdoor Kitchen
        • Jackson Grills Doors and Drawers
        • Jackson Grills Side Burners
    • Kamado Joe
    • Pacific Cooker Grill
    • American Outdoor Grill
    • Plancha-eno
    • Primo Kamado
    • Twin Eagles
      • Twin Eagles Built-in Grills
      • Twin Eagles Grills on Cart
      • Twin Eagles Outdoor Kitchen
        • Twin Eagles Doors and Drawers
        • Twin Eagles Side Burners
        • Twin Eagles Vent Hoods
    • OONI Wood and gas fired Pizza Ovens
    • Outdoor Kitchens
      • Built-in Barbecues
      • Doors and Drawers
      • Outdoor Fridges
      • Vent Hoods
      • Side Burners
      • Outdoor Kitchen Cabinets
    • Electric Barbecues
    • Charcoal Barbecues
    • Portable Barbecues
    • Patio, Deck and Balcony Barbecues
  • BBQ Parts
    • Burners
    • Cooking Grills
    • Fittings / Hoses / Regs
    • Grease Trays and Drip Trays
    • Heat Indicators
    • Heat Plates / Heat Tents
    • Igniters and Electrodes
    • Knobs / Handles / Doors / Wheels
    • Universal Parts
    • Warming Racks
    • Weber BBQ Parts
      • WeberQ
        • Weber Q100/1000
        • Weber Q 200/2000
        • Weber Q300/3000
      • Spirit
      • Genesis
        • Genesis 1985-2007
        • Genesis 2007 to 2017
        • Genesis II 2017-2021
      • Summit
      • Kettle
    • Broil King BBQ Parts
    • Napoleon BBQ Parts
    • Jackson Grills BBQ Parts
    • DCS BBQ Parts
  • Accessories
    • Accessories by Brand
      • Broil King Accessories
      • DCS Accessories
      • Grill Pro Accessories
      • Jackson Grills Accessories
      • Napoleon Accessories
      • Primo Kamado
      • Weber Accessories
        • Weber Crafted
      • Weber Q
      • Bradley Smoker Accessories
      • Kamado Joe Accessories
      • Everdure Accessories
    • BBQ Covers
      • Broil King Covers
      • Weber Covers
      • Twin Eagles Covers
      • Vermont Castings Covers
      • Montana Grill Covers
      • Napoleon Covers
      • Grillpro Covers
      • DCS Covers
    • BBQ Sauces Marinades and Rubs
      • Sauces
      • Rubs and Spices
    • Cookina Reusable Grilling Sheets
    • Cooking Accessories
      • Cooking Tools and Sets
        • Tool Sets
        • Cutting Boards
        • Forks Tongs and Flippers
        • Gloves and Aprons
        • Skewers and Kabob Sets
      • Barbecue Lighters
      • Racks and Toppers
        • Baskets, Racks and Roasters
        • Fish Racks
        • Woks
      • Barbecue Grill Lights
      • Griddles
      • Pizza Stones and Grill Stones
    • Cleaning / Brushes / Polishing
      • Brushes
        • Basting Brush
        • Grill Brush
      • Drip Pans
      • Oil Lift Cleaner and Degreaser
    • Charcoal Accessories
    • Cook Books
    • Grill Grates
    • Rotisseries
    • Thermacell Mosquito Repellers
    • Thermometers
      • Maverick Remote Accessories
    • Wood Chips, Planks and Smoker Boxes
  • Pellet Grills & Smokers
    • Charcoal Smokers
    • Pellet Grills and Pellets
    • Bradley Smoker
      • Bradley Smoker Units
      • Bisquette Pucks
      • Cures and Syrups
      • Bradley Smoker Accessories
    • Broil King
    • Hamrforge Smokers
    • Kamado Joe
    • MasterBuilt
    • Primo Kamado
    • UNA Grill
    • Weber
  • Pizza Ovens
  • Fire Pits & Tables
    • Elementi Fire Tables
    • Paramount Fire Pit Tables
    • Kingsman Firepits
    • Napoleon Fire Pits
    • Jackson Grills Fire Table
    • Wood Fire Pits
    • DIY Burners by Napoleon
    • Logs and Glass
  • Patio Heaters
    • Electric Heaters
      • Infratech Electric Heaters
        • Electric Heaters
        • Infratech Controls and Elements
          • 240v Infratech Controls
      • Solaira Heaters
      • Aura Heaters
    • Gas Patio Heaters
    • Falks Indoor Gas Lights
  • Hours
  • FAQ
Categories
  • Barbecues
    • Weber
      • Traveler
      • Weber® Q®
      • Spirit®
      • 2022 Genesis
      • SmokeFire
      • Summit®
      • Weber® Charcoal
      • Lumin
    • Napoleon
      • Napoleon PHANTOM Series
      • Napoleon TravelQ™ Grills
      • Napoleon Rogue® Grills
      • Napoleon Prestige® Series
      • Napoleon Prestige® PRO Series
      • Napoleon Built-in Prestige
      • Napoleon Built-in 500 Series
      • Napoleon Built-in 700 Series
      • Napoleon Side Burners
      • Napoleon Built-in Doors and Drawers
      • Napoleon Oasis™ Island
      • Napoleon Charcoal Grills
    • Broil King
      • Keg®
      • Smoke™
      • Porta-chef™
      • Monarch™
      • Baron™
      • Crown™
      • Signet™
      • Regal™
      • Imperial™
      • Built-in
      • Broil King Promotions
    • DCS
      • DCS Built-in Series 7 Grills
      • DCS Built-in Series 9 Grills
      • DCS Grills on Cart
      • DCS Liberty Collection
      • DCS Outdoor Kitchen
      • DCS Side Burners
    • Delta Heat
      • Delta Heat Built-in Grills
      • Delta Heat Grills on Cart
      • Delta Heat Outdoor Kitchen
        • Delta Heat Doors and Drawers
        • Delta Heat Side Burners
    • Crown Verity
    • Fire Magic
      • Firemagic Aurora Built-in Grills
      • Firemagic Echelon Built-in Grills
      • Firemagic Aurora Grills on Cart
      • Firemagic Echelon Grills on Cart
      • Firemagic Outdoor Kitchen
        • Firemagic Doors and Drawers
          • Flush Mounted Door and Drawers
          • Select Doors and Drawers
          • Legacy Doors and Drawers
        • Firemagic Side Burners
      • Firemagic Charcoal Grills
    • Jackson Grills
      • Jackson Grills Supreme Series
      • Jackson Grills Lux Series
      • Jackson Grills Keystone Series
      • Jackson Grills Versa Series
      • Jackson Grills Outdoor Kitchen
        • Jackson Grills Doors and Drawers
        • Jackson Grills Side Burners
    • Kamado Joe
    • Pacific Cooker Grill
    • American Outdoor Grill
    • Plancha-eno
    • Primo Kamado
    • Twin Eagles
      • Twin Eagles Built-in Grills
      • Twin Eagles Grills on Cart
      • Twin Eagles Outdoor Kitchen
        • Twin Eagles Doors and Drawers
        • Twin Eagles Side Burners
        • Twin Eagles Vent Hoods
    • OONI Wood and gas fired Pizza Ovens
    • Outdoor Kitchens
      • Built-in Barbecues
      • Doors and Drawers
      • Outdoor Fridges
      • Vent Hoods
      • Side Burners
      • Outdoor Kitchen Cabinets
    • Electric Barbecues
    • Charcoal Barbecues
    • Portable Barbecues
    • Patio, Deck and Balcony Barbecues
  • BBQ Parts
    • Burners
    • Cooking Grills
    • Fittings / Hoses / Regs
    • Grease Trays and Drip Trays
    • Heat Indicators
    • Heat Plates / Heat Tents
    • Igniters and Electrodes
    • Knobs / Handles / Doors / Wheels
    • Universal Parts
    • Warming Racks
    • Weber BBQ Parts
      • WeberQ
        • Weber Q100/1000
        • Weber Q 200/2000
        • Weber Q300/3000
      • Spirit
      • Genesis
        • Genesis 1985-2007
        • Genesis 2007 to 2017
        • Genesis II 2017-2021
      • Summit
      • Kettle
    • Broil King BBQ Parts
    • Napoleon BBQ Parts
    • Jackson Grills BBQ Parts
    • DCS BBQ Parts
  • Accessories
    • Accessories by Brand
      • Broil King Accessories
      • DCS Accessories
      • Grill Pro Accessories
      • Jackson Grills Accessories
      • Napoleon Accessories
      • Primo Kamado
      • Weber Accessories
        • Weber Crafted
      • Weber Q
      • Bradley Smoker Accessories
      • Kamado Joe Accessories
      • Everdure Accessories
    • BBQ Covers
      • Broil King Covers
      • Weber Covers
      • Twin Eagles Covers
      • Vermont Castings Covers
      • Montana Grill Covers
      • Napoleon Covers
      • Grillpro Covers
      • DCS Covers
    • BBQ Sauces Marinades and Rubs
      • Sauces
      • Rubs and Spices
    • Cookina Reusable Grilling Sheets
    • Cooking Accessories
      • Cooking Tools and Sets
        • Tool Sets
        • Cutting Boards
        • Forks Tongs and Flippers
        • Gloves and Aprons
        • Skewers and Kabob Sets
      • Barbecue Lighters
      • Racks and Toppers
        • Baskets, Racks and Roasters
        • Fish Racks
        • Woks
      • Barbecue Grill Lights
      • Griddles
      • Pizza Stones and Grill Stones
    • Cleaning / Brushes / Polishing
      • Brushes
        • Basting Brush
        • Grill Brush
      • Drip Pans
      • Oil Lift Cleaner and Degreaser
    • Charcoal Accessories
    • Cook Books
    • Grill Grates
    • Rotisseries
    • Thermacell Mosquito Repellers
    • Thermometers
      • Maverick Remote Accessories
    • Wood Chips, Planks and Smoker Boxes
  • Pellet Grills & Smokers
    • Charcoal Smokers
    • Pellet Grills and Pellets
    • Bradley Smoker
      • Bradley Smoker Units
      • Bisquette Pucks
      • Cures and Syrups
      • Bradley Smoker Accessories
    • Broil King
    • Hamrforge Smokers
    • Kamado Joe
    • MasterBuilt
    • Primo Kamado
    • UNA Grill
    • Weber
  • Pizza Ovens
  • Fire Pits & Tables
    • Elementi Fire Tables
    • Paramount Fire Pit Tables
    • Kingsman Firepits
    • Napoleon Fire Pits
    • Jackson Grills Fire Table
    • Wood Fire Pits
    • DIY Burners by Napoleon
    • Logs and Glass
  • Patio Heaters
    • Electric Heaters
      • Infratech Electric Heaters
        • Electric Heaters
        • Infratech Controls and Elements
          • 240v Infratech Controls
      • Solaira Heaters
      • Aura Heaters
    • Gas Patio Heaters
    • Falks Indoor Gas Lights
  • Hours
  • FAQ
My Cart |
  • Home
  • Napoleon Warranty

Limited Warranty

NAPOLEON warrants the following materials and workmanship in your new NAPOLEON
gas grill against defects for as long as you own the gas grill. This covers aluminum
castings (excluding paint), stainless steel base, stainless steel control panel (excluding
screen printing), stainless steel burners, stainless steel rod cooking grids, stainless steel
side shelves, LUXIDIO® side shelf end caps, wheels, knobs, porcelain enameled lids
and stainless steel lids, subject to the following conditions: During the first ten years
NAPOLEON will provide replacement parts at our option free of charge. From the
eleventh year to lifetime, NAPOLEON will provide replacement parts at 50% of the
current retail price.
Components such as stainless steel sear plates, ceramic infrared burners (excluding
screens), cast iron cooking grids, igniter (excluding batteries), temperature gauge and
valves are covered and NAPOLEON will provide parts free of charge during the first
three years of the limited warranty.
All other components including regulators, casters, warming racks, chrome plated trims
and handles, hoses and connectors, fasteners and accessories are covered and NAPOLEON
will provide parts free of charge during the first year of the limited warranty.
NAPOLEON shall not be liable for any transportation charges, labor costs or export duties.

Conditions and Limitations

“NAPOLEON warrants its products against manufacturing defects to the original purchaser only, provided that the purchase was made through an
authorized NAPOLEON dealer and is subject to the following conditions and limitations:”
This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives.
The gas grill must be installed by a licensed, authorized service technician or contractor. Installation must be done in accordance with the installation
instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile environments, accident, alterations, abuse or
neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discoloring by heat, abrasive and chemical cleaners, nor
chipping on porcelain enamel parts, nor any components used in the installation of the gas grill.
Should deterioration of parts occur to the degree of non-performance within the duration of the warranted coverage, a replacement part will be
provided.
In the first year only, this warranty extends to the replacement of warranted parts, which are defective in material or workmanship provided that the
product has been operated in accordance with the operation instructions and under normal conditions.
After the first year, with respect to this President’s Limited Lifetime Warranty NAPOLEON may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
NAPOLEON will not be responsible for the installation, labor or any other costs or expenses related to the re-installation of a warranted part, and such
expenses are not covered by this warranty.
Notwithstanding any provision contained in this President’s Limited Lifetime Warranty NAPOLEON’s responsibility under this warranty is defined as
above and it shall not in any event extend to any incidental, consequential, or indirect damages.
This warranty defines the obligation and liability of NAPOLEON with respect to the NAPOLEON gas grill and any other warranties expressed or implied
with respect to this product, its components or accessories are excluded.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
NAPOLEON will not be responsible for: over firing, blow outs caused by environmental conditions such as strong winds, or inadequate ventilation,
Any damages to the gas grill due to weather damage, hail, rough handling, damaging chemicals or cleaners will not be the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from NAPOLEON.
NAPOLEON reserves the right to have its representative inspect any product or part prior to honoring any warranty claim.
NAPOLEON shall not be liable for any transportation charges, labor costs, or export duties.

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Johnstones Barbecues and Parts

Johnstone's Products Ltd. is family run business located in North Vancouver and Surrey. Originally started 48 years ago (1975) as an appliance parts and service company. Today, Johnstone's Products Ltd has grown to serve a network of Customers across Western Canada supplying everything from parts and accessories to barbecues, barbecue islands and outdoor fire pits and tables.

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INFORMATION
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Contact Information

165 Pemberton Ave, North Vancouver BC V7P 2R4

Telephone: (604) 985 - 0234

E-mail: parts@johnstones.com

5433 152nd St. Surrey BC V3S 5A5

Telephone: (604) 372 - 4055

E-mail: surreyparts@johnstones.com

Accepted Payments
© Copyright 2002-2023 - Johnstone's Barbecues and BBQ Parts. - Surrey, Canada - North Vancouver, Canada. All products, company names and images are Trademarks or Registered Trademarks of their Respective Holders. Prices subject to change without notice. Some product images may vary through design changes mid year.
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