We offer Setup and Delivery within the Greater Vancouver Area. North Vancouver, West Vancouver, Vancouver, Burnaby, Richmond, Coquitlam, Port Coquitlam, Cloverdale, Surrey, White Rock, Abbotsford, Langley, Delta, Chilliwack, Whistler, Squamish, Pemberton and the entire GVRD.
You must call one of our stores to arrange delivery dates. Deliveries are scheduled by phone North Vancouver at 604-985-0234 Surrey at 604-372-4055 Please note we cannot offer next day delivery. We will do our best to fit you into the next available slot.
What's included with my delivery?
Our delivery teams will:
Fire-test the product to ensure consistency of flame height and ignition, if there is a connected gas line, or LP tank filled. (excluding built-in grills)
NAPOLEON LIMITED LIFETIME BUMPER TO BUMPER WARRANTY
Napoleon products are designed with superior components and materials and are assembled by trained craftsmen who take great pride in their work. The burner and valve assembly are leak tested and test-ﬁ red at a quality test station. This grill has been thoroughly inspected by a qualiﬁed technician before packaging and shipping to ensure that you, the customer, receive the quality product you expect from Napoleon. Napoleon (Wolf Steel Ltd, Barrie, ON, Canada) warrants that the components in your new Napoleon product will be free from defects in material and workmanship from the date of purchase, for a period of 15 years.
For select products purchased after January 1st, 2020
Stainless Steel Lid
Porcelain Enamel Lid
Stainless Steel Cooking Grids
Stainless Steel Tube Burners
Stainless Steel Sear Plates
Porcelain Enamel Cast Iron Grids
Stainless Steel Infrared Rotisserie
Infrared Side Burner
All other parts
CONDITIONS AND LIMITATIONS:
This voluntary warranty creates a 15 year warranty period, for products purchased through an authorized Napoleon dealer, and entitles the original purchaser (or gift recipient in the case where a new product is given as a gift) to the speciﬁed coverage in respect of any component replaced within the warranty period, either by Napoleon or an authorized Napoleon dealer, to replace a component of such product that has failed in normal private use as a result of a manufacturing defect. This warranty does not cover accessories or bonus items.
For greater certainty, “normal private use” of a product means that the product: has been installed (where applicable) by a licensed, authorized service technician or contractor, in accordance with the installation instructions included with the product and all local and national building and ﬁre codes; has been properly cleaned and maintained according to the instructions; and has not been used as a communal amenity or in a commercial application. In the case of use in communal or commercial applications (where approved), the warranty is reduced to a period of two (2) years.
Similarly, “failure” does not include: damage caused by over-ﬁring, blowouts caused by environmental conditions such as strong winds or inadequate ventilation, scratches, dents, corrosion, deterioration of painted and plated ﬁnishes, discoloration caused by heat, abrasive or chemical cleaners or UV exposure, chipping of porcelain enameled parts, or damages caused by misuse, accident, hail, grease ﬁres, lack of cleaning and maintenance, hostile environments such as salt or chlorine, alterations, abuse, neglect or parts installed from other manufacturers. If you live in a coastal area, or have your product located near a pool or hot tub, maintenance includes regular washing and rinsing of the exterior surfaces as outlined in the accompanying owner’s manual, in order to prevent surface corrosion. Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided. Parts replaced under this warranty are warranted only for the balance of the above mentioned original ﬁfteen (15) year warranty period.
The replacement component is the sole responsibility of Napoleon deﬁ ned by this warranty; in no event will Napoleon be responsible for installation, labor or any other costs or expenses related to the re-installation of a warranted part, for any incidental, consequential or indirect damages, or for any handling and transportation charges or export duties.
The use and/or installation of parts on your Napoleon product that are not genuine Napoleon parts will void this warranty, and any damages that result hereby are not covered by this warranty. Any conversion of a gas grill not authorized by Napoleon and performed by a Napoleon authorized service technician will void this warranty.