Secure Online Ordering
All ordered are shipped via Canada Post. We offer Postal Office pickup, and PO box shipping. (Post office shipping not availale on Regular Parcel.)
All orders may require up to 1 to 2 business days processing time before shipping. Please wait for your order pickup confirmation before coming to the store.
Johnstones.com does not process orders during weekends and we do not guarantee same day shipping. Though we make every effort to do so.
Most Canadapost parcels will take approximately 3 to 10 business days, depending on the destination, plus processing time.
Orders placed separately will be shipped as separate shipments. We cannot combine multiple orders for shipping after an order has been placed. Order cancellation and change requests may not always be processed before your order has shipped.
Though we will make every effot to do so when possible.
Simply choose "Pickup at North Vancouver Store" as your shipping option when you place an order on johnstones.com You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at Johnstone's North Vanocuver store.
1. Place your order
2. Choose "Pickup at North Vancouver Store" as your shipping option
3. Wait for pickup confirmation email.
4. Pick up your purchase at the Parts Desk.
NOTE: Available only during normal store operating hours. Please pick up your item(s) within four days of purchase.
If you choose Canada Post Shipping as your shipping method, your will be given a Canada Post Tracking Number. This service will allow you to monitor your package as it makes its way to its final address.
When your order has shipped you will receive an e-mail shipping confirmation containing a tracking confirmation number.
You can check the status of your shipment in the following ways:
- Follow the instructions included in your shipping confirmation email to track your order through the carrier's website
- Contact a Johnstone's customer service representative at 604-985-0234
- E-mail us at firstname.lastname@example.org for a status update
If you misplace your shipping confirmation email, please contact a Johnstone's customer service representative at 604-985-0234 for assistance, or email us at email@example.com