Secure Online Ordering
All ordered are shipped via Canada Post. We offer Postal Office pickup, and PO box shipping. (Post office shipping not availale on Regular Parcel.)
All orders may require up to 1 to 2 business days processing time before shipping. Please wait for your order pickup confirmation before coming to the store.
Johnstones.com does not process orders during weekends and we do not guarantee same day shipping. Though we make every effort to do so.
Most Canadapost parcels will take approximately 3 to 10 business days, depending on the destination, plus processing time.
Orders placed separately will be shipped as separate shipments. We cannot combine multiple orders for shipping after an order has been placed. Order cancellation and change requests may not always be processed before your order has shipped.
Though we will make every effot to do so when possible.
Simply choose "Pickup at North Vancouver Store" as your shipping option when you place an order on johnstones.com You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at Johnstone's North Vanocuver store.
1. Place your order
2. Choose "Pickup at North Vancouver Store" as your shipping option
3. Wait for pickup confirmation email.
4. Pick up your purchase at the Parts Desk.
NOTE: Available only during normal store operating hours. Please pick up your item(s) within four days of purchase.
If you choose Canada Post Shipping as your shipping method, your will be given a Canada Post Tracking Number. This service will allow you to monitor your package as it makes its way to its final address.
When your order has shipped you will receive an e-mail shipping confirmation containing a tracking confirmation number.
You can check the status of your shipment in the following ways:
- Follow the instructions included in your shipping confirmation email to track your order through the carrier's website
- Contact a Johnstone's customer service representative at 604-985-0234
- E-mail us at firstname.lastname@example.org for a status update
If you misplace your shipping confirmation email, please contact a Johnstone's customer service representative at 604-985-0234 for assistance, or email us at email@example.com
Available at Johnstones North Vancouver and Surrey Locations.
We offer Setup and Delivery within the Greater Vancouver Area. North Vancouver, West Vancouver, Vancouver, Burnaby, Richmond, Coquitlam, Port Coquitlam, Cloverdale, Surrey, White Rock, Abbotsford, Langley, Delta, Chilliwack, Whistler, Squamish, Pemberton and the entire GVRD.
You must call one of our stores to arrange delivery dates.
Deliveries are scheduled by phone
North Vancouver at 604-985-0234
Surrey at 604-372-4055
Please note we cannot offer next day delivery. We will do our best to fit you into the next available slot.
What's included with my delivery?
Our delivery teams will:
- Fire-test the product to ensure consistency of flame height and ignition, if there is a connected gas line, or LP tank filled. (excluding built-in grills)
- Check to insure all components are complete.
- Recheck fit and finish of barbecue.
- Demonstrate how to turn the BBQ on/off.
- Present owner's manual.
- Recycle your old grill, if requested.
Our delivery teams are not able to:
- Run gas lines.
- Connect NG built-in barbecues to gas line.
- Deliver or fill LP Tanks.