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Johnstone's Barbecue Parts and Accessories - Vancouver's Original Barbecue Store

Contact Us:

North Vancouver: (604) 985-0234
Surrey: (604) 372-4055

Canada Wide Shipping
  • Barbecues
    • Weber
      • Traveler
      • Weber® Q®
      • Spirit®
      • 2022 Genesis
      • SmokeFire
      • Summit®
      • Weber® Charcoal
      • Lumin
    • Napoleon
      • Napoleon PHANTOM Series
      • Napoleon TravelQ™ Grills
      • Napoleon Rogue® Grills
      • Napoleon Prestige® Series
      • Napoleon Prestige® PRO Series
      • Napoleon Built-in Prestige
      • Napoleon Built-in 500 Series
      • Napoleon Built-in 700 Series
      • Napoleon Side Burners
      • Napoleon Built-in Doors and Drawers
      • Napoleon Oasis™ Island
      • Napoleon Charcoal Grills
    • Broil King
      • Keg®
      • Smoke™
      • Porta-chef™
      • Monarch™
      • Baron™
      • Crown™
      • Signet™
      • Regal™
      • Imperial™
      • Built-in
      • Broil King Promotions
    • DCS
      • DCS Built-in Series 7 Grills
      • DCS Built-in Series 9 Grills
      • DCS Grills on Cart
      • DCS Liberty Collection
      • DCS Outdoor Kitchen
      • DCS Side Burners
    • Delta Heat
      • Delta Heat Built-in Grills
      • Delta Heat Grills on Cart
      • Delta Heat Outdoor Kitchen
        • Delta Heat Doors and Drawers
        • Delta Heat Side Burners
    • Crown Verity
    • Fire Magic
      • Firemagic Aurora Built-in Grills
      • Firemagic Echelon Built-in Grills
      • Firemagic Aurora Grills on Cart
      • Firemagic Echelon Grills on Cart
      • Firemagic Outdoor Kitchen
        • Firemagic Doors and Drawers
          • Flush Mounted Door and Drawers
          • Select Doors and Drawers
          • Legacy Doors and Drawers
        • Firemagic Side Burners
      • Firemagic Charcoal Grills
    • Jackson Grills
      • Jackson Grills Supreme Series
      • Jackson Grills Lux Series
      • Jackson Grills Keystone Series
      • Jackson Grills Versa Series
      • Jackson Grills Outdoor Kitchen
        • Jackson Grills Doors and Drawers
        • Jackson Grills Side Burners
    • Kamado Joe
    • Pacific Cooker Grill
    • American Outdoor Grill
    • Plancha-eno
    • Primo Kamado
    • Twin Eagles
      • Twin Eagles Built-in Grills
      • Twin Eagles Grills on Cart
      • Twin Eagles Outdoor Kitchen
        • Twin Eagles Doors and Drawers
        • Twin Eagles Side Burners
        • Twin Eagles Vent Hoods
    • OONI Wood and gas fired Pizza Ovens
    • Outdoor Kitchens
      • Built-in Barbecues
      • Doors and Drawers
      • Outdoor Fridges
      • Vent Hoods
      • Side Burners
      • Outdoor Kitchen Cabinets
    • Electric Barbecues
    • Charcoal Barbecues
    • Portable Barbecues
    • Patio, Deck and Balcony Barbecues
  • BBQ Parts
    • Burners
    • Cooking Grills
    • Fittings / Hoses / Regs
    • Grease Trays and Drip Trays
    • Heat Indicators
    • Heat Plates / Heat Tents
    • Igniters and Electrodes
    • Knobs / Handles / Doors / Wheels
    • Universal Parts
    • Warming Racks
    • Weber BBQ Parts
      • WeberQ
        • Weber Q100/1000
        • Weber Q 200/2000
        • Weber Q300/3000
      • Spirit
      • Genesis
        • Genesis 1985-2007
        • Genesis 2007 to 2017
        • Genesis II 2017-2021
      • Summit
      • Kettle
    • Broil King BBQ Parts
    • Napoleon BBQ Parts
    • Jackson Grills BBQ Parts
    • DCS BBQ Parts
  • Accessories
    • Accessories by Brand
      • Broil King Accessories
      • DCS Accessories
      • Grill Pro Accessories
      • Jackson Grills Accessories
      • Napoleon Accessories
      • Primo Kamado
      • Weber Accessories
        • Weber Crafted
      • Weber Q
      • Bradley Smoker Accessories
      • Kamado Joe Accessories
      • Everdure Accessories
    • BBQ Covers
      • Broil King Covers
      • Weber Covers
      • Twin Eagles Covers
      • Vermont Castings Covers
      • Montana Grill Covers
      • Napoleon Covers
      • Grillpro Covers
      • DCS Covers
    • BBQ Sauces Marinades and Rubs
      • Sauces
      • Rubs and Spices
    • Cookina Reusable Grilling Sheets
    • Cooking Accessories
      • Cooking Tools and Sets
        • Tool Sets
        • Cutting Boards
        • Forks Tongs and Flippers
        • Gloves and Aprons
        • Skewers and Kabob Sets
      • Barbecue Lighters
      • Racks and Toppers
        • Baskets, Racks and Roasters
        • Fish Racks
        • Woks
      • Barbecue Grill Lights
      • Griddles
      • Pizza Stones and Grill Stones
    • Cleaning / Brushes / Polishing
      • Brushes
        • Basting Brush
        • Grill Brush
      • Drip Pans
      • Oil Lift Cleaner and Degreaser
    • Charcoal Accessories
    • Cook Books
    • Grill Grates
    • Rotisseries
    • Thermacell Mosquito Repellers
    • Thermometers
      • Maverick Remote Accessories
    • Wood Chips, Planks and Smoker Boxes
  • Pellet Grills & Smokers
    • Charcoal Smokers
    • Pellet Grills and Pellets
    • Bradley Smoker
      • Bradley Smoker Units
      • Bisquette Pucks
      • Cures and Syrups
      • Bradley Smoker Accessories
    • Broil King
    • Hamrforge Smokers
    • Kamado Joe
    • MasterBuilt
    • Primo Kamado
    • UNA Grill
    • Weber
  • Pizza Ovens
  • Fire Pits & Tables
    • Elementi Fire Tables
    • Paramount Fire Pit Tables
    • Kingsman Firepits
    • Napoleon Fire Pits
    • Jackson Grills Fire Table
    • Wood Fire Pits
    • DIY Burners by Napoleon
    • Logs and Glass
  • Patio Heaters
    • Electric Heaters
      • Infratech Electric Heaters
        • Electric Heaters
        • Infratech Controls and Elements
          • 240v Infratech Controls
      • Solaira Heaters
      • Aura Heaters
    • Gas Patio Heaters
    • Falks Indoor Gas Lights
  • Hours
  • FAQ
Categories
  • Barbecues
    • Weber
      • Traveler
      • Weber® Q®
      • Spirit®
      • 2022 Genesis
      • SmokeFire
      • Summit®
      • Weber® Charcoal
      • Lumin
    • Napoleon
      • Napoleon PHANTOM Series
      • Napoleon TravelQ™ Grills
      • Napoleon Rogue® Grills
      • Napoleon Prestige® Series
      • Napoleon Prestige® PRO Series
      • Napoleon Built-in Prestige
      • Napoleon Built-in 500 Series
      • Napoleon Built-in 700 Series
      • Napoleon Side Burners
      • Napoleon Built-in Doors and Drawers
      • Napoleon Oasis™ Island
      • Napoleon Charcoal Grills
    • Broil King
      • Keg®
      • Smoke™
      • Porta-chef™
      • Monarch™
      • Baron™
      • Crown™
      • Signet™
      • Regal™
      • Imperial™
      • Built-in
      • Broil King Promotions
    • DCS
      • DCS Built-in Series 7 Grills
      • DCS Built-in Series 9 Grills
      • DCS Grills on Cart
      • DCS Liberty Collection
      • DCS Outdoor Kitchen
      • DCS Side Burners
    • Delta Heat
      • Delta Heat Built-in Grills
      • Delta Heat Grills on Cart
      • Delta Heat Outdoor Kitchen
        • Delta Heat Doors and Drawers
        • Delta Heat Side Burners
    • Crown Verity
    • Fire Magic
      • Firemagic Aurora Built-in Grills
      • Firemagic Echelon Built-in Grills
      • Firemagic Aurora Grills on Cart
      • Firemagic Echelon Grills on Cart
      • Firemagic Outdoor Kitchen
        • Firemagic Doors and Drawers
          • Flush Mounted Door and Drawers
          • Select Doors and Drawers
          • Legacy Doors and Drawers
        • Firemagic Side Burners
      • Firemagic Charcoal Grills
    • Jackson Grills
      • Jackson Grills Supreme Series
      • Jackson Grills Lux Series
      • Jackson Grills Keystone Series
      • Jackson Grills Versa Series
      • Jackson Grills Outdoor Kitchen
        • Jackson Grills Doors and Drawers
        • Jackson Grills Side Burners
    • Kamado Joe
    • Pacific Cooker Grill
    • American Outdoor Grill
    • Plancha-eno
    • Primo Kamado
    • Twin Eagles
      • Twin Eagles Built-in Grills
      • Twin Eagles Grills on Cart
      • Twin Eagles Outdoor Kitchen
        • Twin Eagles Doors and Drawers
        • Twin Eagles Side Burners
        • Twin Eagles Vent Hoods
    • OONI Wood and gas fired Pizza Ovens
    • Outdoor Kitchens
      • Built-in Barbecues
      • Doors and Drawers
      • Outdoor Fridges
      • Vent Hoods
      • Side Burners
      • Outdoor Kitchen Cabinets
    • Electric Barbecues
    • Charcoal Barbecues
    • Portable Barbecues
    • Patio, Deck and Balcony Barbecues
  • BBQ Parts
    • Burners
    • Cooking Grills
    • Fittings / Hoses / Regs
    • Grease Trays and Drip Trays
    • Heat Indicators
    • Heat Plates / Heat Tents
    • Igniters and Electrodes
    • Knobs / Handles / Doors / Wheels
    • Universal Parts
    • Warming Racks
    • Weber BBQ Parts
      • WeberQ
        • Weber Q100/1000
        • Weber Q 200/2000
        • Weber Q300/3000
      • Spirit
      • Genesis
        • Genesis 1985-2007
        • Genesis 2007 to 2017
        • Genesis II 2017-2021
      • Summit
      • Kettle
    • Broil King BBQ Parts
    • Napoleon BBQ Parts
    • Jackson Grills BBQ Parts
    • DCS BBQ Parts
  • Accessories
    • Accessories by Brand
      • Broil King Accessories
      • DCS Accessories
      • Grill Pro Accessories
      • Jackson Grills Accessories
      • Napoleon Accessories
      • Primo Kamado
      • Weber Accessories
        • Weber Crafted
      • Weber Q
      • Bradley Smoker Accessories
      • Kamado Joe Accessories
      • Everdure Accessories
    • BBQ Covers
      • Broil King Covers
      • Weber Covers
      • Twin Eagles Covers
      • Vermont Castings Covers
      • Montana Grill Covers
      • Napoleon Covers
      • Grillpro Covers
      • DCS Covers
    • BBQ Sauces Marinades and Rubs
      • Sauces
      • Rubs and Spices
    • Cookina Reusable Grilling Sheets
    • Cooking Accessories
      • Cooking Tools and Sets
        • Tool Sets
        • Cutting Boards
        • Forks Tongs and Flippers
        • Gloves and Aprons
        • Skewers and Kabob Sets
      • Barbecue Lighters
      • Racks and Toppers
        • Baskets, Racks and Roasters
        • Fish Racks
        • Woks
      • Barbecue Grill Lights
      • Griddles
      • Pizza Stones and Grill Stones
    • Cleaning / Brushes / Polishing
      • Brushes
        • Basting Brush
        • Grill Brush
      • Drip Pans
      • Oil Lift Cleaner and Degreaser
    • Charcoal Accessories
    • Cook Books
    • Grill Grates
    • Rotisseries
    • Thermacell Mosquito Repellers
    • Thermometers
      • Maverick Remote Accessories
    • Wood Chips, Planks and Smoker Boxes
  • Pellet Grills & Smokers
    • Charcoal Smokers
    • Pellet Grills and Pellets
    • Bradley Smoker
      • Bradley Smoker Units
      • Bisquette Pucks
      • Cures and Syrups
      • Bradley Smoker Accessories
    • Broil King
    • Hamrforge Smokers
    • Kamado Joe
    • MasterBuilt
    • Primo Kamado
    • UNA Grill
    • Weber
  • Pizza Ovens
  • Fire Pits & Tables
    • Elementi Fire Tables
    • Paramount Fire Pit Tables
    • Kingsman Firepits
    • Napoleon Fire Pits
    • Jackson Grills Fire Table
    • Wood Fire Pits
    • DIY Burners by Napoleon
    • Logs and Glass
  • Patio Heaters
    • Electric Heaters
      • Infratech Electric Heaters
        • Electric Heaters
        • Infratech Controls and Elements
          • 240v Infratech Controls
      • Solaira Heaters
      • Aura Heaters
    • Gas Patio Heaters
    • Falks Indoor Gas Lights
  • Hours
  • FAQ
My Cart |
  • Home
  • Delivery FAQ

Delivery Policy

Shipping FAQ:

Can I purchase online and pick up my order at Johnstone’s?

Large Items suchs as barbecues or builtin products can only be purchased in store. 
Simply choose "Pickup at Store" as your shipping option when you place an order on johnstones.com You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at Johnstone's North Vancouver store.

1. Place your order

2. Choose "Pickup at Store (North Vancouver Location, unless Specified In Order Comments)" as your shipping option

3. Wait for pickup confirmation email.

4. Pick up your purchase at the Parts Desk.

NOTE: Available only during normal store operating hours. Please pick up your item(s) within four days of purchase.

If I return a product, how long do I have to wait for a refund?

When you return a product, you will receive a refund within 7 business days of us receiving and verifying the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund.

Does johnstones.com or Johnstone’s offer international shipping?

We are currently unable to accept or ship orders outside of Canada. For your convenience, we deliver ANYWHERE in Canada. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or a daytime phone number with your order.

If I order more than one product, do I have to pay for shipping on each of the items?

We calculate shipping and handling costs by shipment. Your orders can come in one shipment or multiple shipments. Generally speaking we will have most products in stock. If for some reason we are out of stock of an item we will notify you by email the stock status of the item it will be your choice if you want the order shipped complete.

Can I order a product and ask you to ship it to someone else?

Yes: Just choose Checkout with Multiple Addresses in the Checkout process. For your protection, credit card orders shipping to an address other than the credit card billing address will be subject to a fraud screening process. This may cause a delay in the shipment of your order. Please note that orders that fail our screening process may be cancelled.

Can I ship to a PO box address?

Yes, you can. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please remember to include a physical street address, highway number and/or a daytime phone number with your order.

If I order today, when can I expect to receive my order?

When you receive your order depends on the availability of the product and the shipping method you select. You may use this formula to determine the approximate time it will take to receive your order: (Availability) + (Shipping Time) = Total Delivery Time. Please allow up to two additional days for credit card verification.

Do you offer Delivery? (Local Area Delivery Only)

Yes for Barbecues, Firepits and Patio Heaters we offer delivery service. We will contact you after you have placed your order to setup a deliery date and time. Please leave any special intructions on the comments section on the order summary page. Our Delivery Team works Tuesday to Saturday, between 9:30 am and 5:30 pm local time. You must be home at the time of delivery or arrange for our delivery teams to be able to access your patio for delivery. (Barbecues, Firepits and Patio Heaters only)

What is Call Me to Setup Assembly or Delivery?

Our staff will contact you after your order has been placed to setup a delivery date and time. Please note we cannot offer next day delivery service.



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Johnstones Barbecues and Parts

Johnstone's Products Ltd. is family run business located in North Vancouver and Surrey. Originally started 47 years ago (1975) as an appliance parts and service company. Today, Johnstone's Products Ltd has grown to serve a network of Customers across Western Canada supplying everything from parts and accessories to barbecues, barbecue islands and outdoor fire pits and tables.

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INFORMATION
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Contact Information

165 Pemberton Ave, North Vancouver BC V7P 2R4

Telephone: (604) 985 - 0234

E-mail: parts@johnstones.com

5433 152nd St. Surrey BC V3S 5A5

Telephone: (604) 372 - 4055

E-mail: surreyparts@johnstones.com

Accepted Payments
© Copyright 2002-2022 - Johnstone's Barbecues and BBQ Parts. - Surrey, Canada - North Vancouver, Canada. All products, company names and images are Trademarks or Registered Trademarks of their Respective Holders. Prices subject to change without notice. Some product images may vary through design changes mid year.
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