Services and Labour Rates

Customer Care

We Are a Full Service Company Offering:

  • Product assembly
  • Delivery, set-up and test firing of new BBQs
  • Recycling of old BBQ upon delivery of a new BBQ
  • Repairs and Servicing
  • Accessories (thermometers, cleaning products, BBQ covers, etc.)
  • Replacement parts (cooking grills, burners, hoses, small parts, etc.)
  • Tips and advice readily available from our knowledgeable staff

Why buy from us:

  • Family owned and Operated
  • 40 years of business in North Vancouver
  • We specialize in North American made brand name products
  • Friendly Service
  • Integrity
  • Unparalleled knowledge

Member of:

  • Better Business Bureau (A+ BBB Rating)
  • Weber 5 Star Dealer

Our delivery teams will:
  • Fire-test the product to insure consistency of flame height and ignition,
    if there is a connected gas line, or LP tank filled. (excluding built-in grills)
  • Check to insure all components are complete.
  • Recheck fit and finish of barbecue.
  • Demonstrate how to turn the BBQ on/off.
  • Present owner's manual.
  • Recycle your old grill, if requested.
Our delivery teams are not able to:
  • Run gas lines.
  • Connect NG built-in barbecues to gas line.
  • Deliver or fill LP Tanks.

Delivery Area:

  • North Vancouver, West Vancouver, Vancouver, Burnaby, Deep Cove, Lions Bay, Squamish, Whistler, Pemberton, Abbotsford, Chilliwack, Maple Ridge, Surrey, Coquitlam, Port Coquitlam, Pitt Meadows, White Rock, richmond, New Westminster. 
  • Sorry, we do not clean barbecues.
  • We do not design custom barbecues nor do we recommend building your own grill for safety reasons.
  • We proudly service what we sell.

Labour Rates: (basic rates)

In Shop Service

  • $30 Diagnostic Fee for BBQ's (paid before work is performed)
  • $40 Diagnostic Fee for Patio Heaters (paid before work is performed)
  • $60 hr (billed in 15 min increments)
  • N/C 90 day Warranty labour *

In Shop Service on:

  • Barbecues
  • Patio Heaters
  • Portable Barbecues
  • We do not clean barbecues

We currently do not offer in-home service at this time

We will make our best effort to repair import barbecues and patio heaters but we offer no guarantees on reparability. (in-shop only)*
*Products must of been purchased from Johnstone's
Non-stocking replacement parts may take upto one month to arrive at our store (if sooner we will let you know)Please be aware that we cannot guarantee the arrival of parts and repair time of the barbecue.

We are able to convert most barbecues to another gas type.
We can only do this if the manufacturer has replacment parts to do so.From LP to NG / NG to LP
  • $Weber Full size BBQ (PRE 2007)
  • Broil King Full Size without side or rear burner
  • Broil King Full Size with side or rear burner
  • Vermont Casting Full size BBQ’S
  • other makes of BBQ’S

We reserve the right to change labour rates without notice and on the spot depending on condition of unit and work required. Please note that many barbecues are not convertible. eg: All 2007 and newer Weber Genesis and Weber Summit Gas grills cannot be converted.

35 years of great service

Gerneral Policy

For special order barbecues, parts or accessories, payment in full is required before ordering and is non-refundable and are non-returnable.
Standard stocking parts, which are normally in stock but are back ordered, can be returned with a 15% restocking charge.

Our Pricing Policy

We are a ‘fair market Dealer’ all of the prices that have been marked as JOHNSTONE’S PRICE have been priced most competitively. WE do not believe in ‘Negotiations back and forth over the final price’. This is company policy, it has been adopted by us so every customer will have the very best price all year round and at the same time allow Johnstone’s to stay in business to serve you in the future. You can feel confident when you buy from us.Gas barbecue fittings to connect all types of barbecues and gas products, quality parts from fair view fittings

Parts Purchasing Policy

Special order parts, payment in full is required before ordering and is non-refundable and non-returnable.Stocking parts can be returned with NO restocking charge.Warranty Parts purchased from our store have a 90 day Replacement Warranty. Claims are limited to the original purchaser and receipt is required.