Services and Labour Rates
We Are a Full Service Company Offering:
Why buy from us:
Labour Rates: (basic rates)
In Shop Service
In Shop Service on:
We currently do not offer in-home service at this timeWe will make our best effort to repair import barbecues and patio heaters but we offer no guarantees on reparability. (in-shop only)*
*Products must of been purchased from Johnstone's
Non-stocking replacement parts may take upto one month to arrive at our store (if sooner we will let you know)Please be aware that we cannot guarantee the arrival of parts and repair time of the barbecue.
We are able to convert most barbecues to another gas type.
We can only do this if the manufacturer has replacment parts to do so.From LP to NG / NG to LP
We reserve the right to change labour rates without notice and on the spot depending on condition of unit and work required. Please note that many barbecues are not convertible. eg: All 2007 and newer Weber Genesis and Weber Summit Gas grills cannot be converted.
For special order barbecues, parts or accessories, payment in full is required before ordering and is non-refundable and are non-returnable.
Standard stocking parts, which are normally in stock but are back ordered, can be returned with a 15% restocking charge.
Our Pricing Policy
We are a ‘fair market Dealer’ all of the prices that have been marked as JOHNSTONE’S PRICE have been priced most competitively. WE do not believe in ‘Negotiations back and forth over the final price’. This is company policy, it has been adopted by us so every customer will have the very best price all year round and at the same time allow Johnstone’s to stay in business to serve you in the future. You can feel confident when you buy from us.Gas barbecue fittings to connect all types of barbecues and gas products, quality parts from fair view fittings
Parts Purchasing Policy
Special order parts, payment in full is required before ordering and is non-refundable and non-returnable.Stocking parts can be returned with NO restocking charge.Warranty Parts purchased from our store have a 90 day Replacement Warranty. Claims are limited to the original purchaser and receipt is required.