Elementi Modeno York Fire Bowl

How and when are Orders Shipped and Delivered?

We offer shipping across Canada for Parts and Accessories. All orders outside the Lower Mainland are shipped via the most economical carrier.

Johnstones.com does not process orders during weekends and we do not guarantee same day shipping, though we make every effort to do so.

Most parcels will take approximately 3 to 10 business days, depending on the destination, plus processing time.

Orders placed separately will be shipped as separate shipments. We cannot combine multiple orders for shipping after an order has been placed. Order cancellation and change requests may not always be processed before your order has shipped though we will make every effort to do so when possible.

Why can't some items be shipped?

Some items are too heavy or too large for shipping or may be classified as dangerous goods. Items can also be fragile and we want to make sure that you receive your purchase in one piece. These items are available for in-store pick up only.

Order Tracking:

If you choose Canada Post Shipping as your shipping method, your will be given a Canada Post Tracking Number. This service will allow you to monitor your package as it makes its way to its final address.

If you choose a flat rate shipping option the tracking will be emailed to you but the carrier will vary.  This will allow you to track your order as it makes its way to its final address.

When your order has shipped you will receive an e-mail shipping confirmation containing a tracking confirmation number.

You can check the status of your shipment in the following ways:

• Follow the instructions included in your shipping confirmation email to track your order through the carrier's website
• Contact a Johnstone's customer service representative at 604.985.0234 or support@johnstones.com for a status update

If you misplace your shipping confirmation email, please contact a customer service representative at 604.985.0234 or support@johnstones.com.