Warranty Information:
NAPOLEON 10 YEAR LIMITED WARRANTY
NAPOLEON products are designed with superior components and materials and are assembled by trained craftsmen who take great pride in their work. NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:
TravelQ™ 285 and PRO285 Series
Aluminum Castings / Stainless Steel Base: 10 Years
Stainless Steel Lid: 10 Years
Porcelain Enamel Lid: 10 Years
Painted Steel Lid: 5 Years*
Stainless Steel Tube Burners: 5 Years*
Stainless Steel Sear Plates: 5 Years*
Porcelain Enamel Cast Iron Grids: 5 Years*
Ceramic Infrared Burners (Excluding Screen): 5 Years*
All Other Parts: 2 Years
*Full Coverage, plus 50% off until the 10th year
Conditions and Limitations:
NAPOLEON warrants its products against manufacturing defects to the original purchaser only, provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives.
The product must be installed by a licensed, authorized service technician or contractor. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile environments, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty. Discoloration to plastic parts from chemical cleaners or UV exposure is not covered by this warranty.
This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discoloring by heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, nor any components used in the installation of the product.
Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided.
All parts replaced under the Limited One Year Warranty Policy are subject to a single claim.
NAPOLEON will not be responsible for the installation, labor or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provision contained in this Limited One Year Warranty, NAPOLEON’s responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
NAPOLEON will not be responsible for: over firing, blow outs caused by environmental conditions such as strong winds, or inadequate ventilation.
Any damages to the product due to weather damage, hail, rough handling, damaging chemicals or cleaners will not be the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from NAPOLEON.
NAPOLEON reserves the right to have its representative inspect any product or part prior to honoring any warranty claim.
NAPOLEON shall not be liable for any transportation charges, labor costs, or export duties.
